The tornado that hit our Zeeland Truss & Components facility on Clay Ave in Wyoming on July 6 was significant. We are thankful that no one was injured. Our disaster recovery team is working hard as we manage this situation. We have a team dedicated to managing the production, meeting daily to ensure we are serving our customer’s needs.
In the long term, we will have a better facility with an improvement on efficiencies and service. In the short term, we are filling our production needs with our Elkhart, Indiana facility, as well as outsourcing to other truss supplier partners. We have transferred 30 employees to Elkhart to build trusses and will continue to do what it takes to meet the needs of our customers. We will also have temporary production on site in Wyoming soon. Our design staff is in the Zeeland office with new computers and connectivity.
We have made a lot of progress in a week. This will be a short term disruption on production and we have short term solutions for this. We have two requests from our customer base. We are requesting for more lead time notice on new orders. The more advance notice we have on orders allows us more flexibility in scheduling production. If possible, we are asking for four weeks advance notice on jobs; this extended lead time is a result of an uptick in business as well as our short term production disruption. The second request is communication on jobsite delays and schedule changes. We are committing to doing our part communicating and ask that we are in dialogue on the true requirements for jobsite delivery. As jobsite schedules change, we want to ensure we are producing what is needed for your jobsite and this will help us work together towards meeting your requirements.
Thanks so much for your business and we are committed to serving our customers with excellence during this time of short term disruption.