Monthly Archives

November 2016

Now Hiring: Customer Service Representative

By | Uncategorized | No Comments
Apply

Location: Zeeland, MI

Job Title:   Customer Service Representative                        FLSA Status:    Non-Exempt

Department:  Customer Care                                               Reports to:     Inside Sales Manager

Summary: Customer Service Representative is responsible for serving Zeeland Lumber’s customers in an engaging way.  Its purpose is to promote customer service for both external and internal customers.  It will include assisting walk-in customers, talking with phone-in customers, purchase order entry, material receiving, answering phones, scheduling, and invoicing.  Participate and contribute to company goals and strategic plan.

Essential Duties and Responsibilities:

  • Greeting customers as they enter our office/showroom
  • Answer phones
  • Assist customers with pricing, order, product and delivery status information
  • Schedule some customer deliveries in coordination with dispatch
  • Process customer sales orders/changes and deliveries according to established department policies and procedures
  • Retrieve builder purchase orders from the internet
  • Track customer purchase orders through Excel spreadsheets, specifically purchase order variances
  • Assist with price and account reconciliations between builders and accounts receivable
  • Process customer returns according to established department policies and procedures
  • Process and receive stock and special order product
  • Partner with sales reps to meet and exceed customers’ service expectations
  • Working knowledge and everyday use of technology including but not limited to email, phones, internet, MS Word, MS Excel, BisTrack, & ADP
  • Perform other related duties as assigned such as answering phones

Qualifications / Requirements

  • Energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.
  • Leadership and organizational abilities.
  • Outstanding interpersonal and communication skills.
  • Strong analytical and cognitive skills.
  • Commitment to company values.
  • Ability to solve problems

Success Factors

Personal characteristics/behavior that contribute to the ability to do your job well:

  • Respect for employees, customers, vendors and management.
  • Respect for the Organization and its information
  • Willingness to serve the customer
  • Teamwork mentality
  • Maintain a positive work atmosphere by acting and communicating in a cooperative manner with customers, co-workers, vendors & management.

Education / Training / Experience

  • High School degree a minimum
  • Experience in the Building Industry
  • Heart for the customer and their needs.

Reporting to this Position:    None

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Physical Demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear.  The employee must occasionally lift and/or move up to 15 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  1. Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level in the work environment is usually minimal.

Summary:

The above is a list of activities routinely performed by this position and includes the essential functions an individual must perform for the position.  The above list is not all inclusive and the Controller reserves the right to add and/or remove any job duties as deemed necessary at any time.  The employee is expected to adhere to all company policies and to act as a role model in the adherence of policies.

Now Hiring: Project Coordinator

By | Uncategorized | No Comments
Apply

Job Title:  Project Coordinator                                                  FLSA Status:       Exempt

Department:  Commercial / Multi-Family               Reports to:         VP Sales

Summary:  The Project Coordinator is responsible to coordinate multi-family (apartments, hotels, assisted living facilities, dorm, etc.) installation projects and manage contracts.  They will coordinator, service, and secure labor and materials with various commercial customers and projects.  By creating solutions, value and service, this person will grow professional relationships with customers, and communicate company vision, products, and services to customers.

Essential Duties and Responsibilities:

  • Coordinate multi-family installation projects
    • Ensure that all plans and specs are current.
    • Coordinate installation schedule with General Contractor and sub-contractor.
    • Coordinate material delivery schedule. Both with Zeeland Lumber and Zeeland Contractor Services.
    • Process all change orders in a timely manner.
    • Attend progress meetings as required.
    • Coordinate accurate billing with accounting department
  • Be involved in all aspects of the multi-family framing bidding process.
    • Review job specifications related to bid requests.
    • Work with estimating group to ensure correct materials are being quoted.
    • Coordinate labor estimates.
    • Prepare final bid documents.
  • Management of multi-family material-only contracts.
    • Ensure that all plans and specs are current.
    • Process all change orders in a timely manner.
    • Visit job sites at least once a week.
    • Ensure that materials are being used as intended at job site.
    • Coordinate accurate billing with accounting department
  • Holding field personnel accountable to agreed upon standards and scope of work.
  • Weekly jobsite visits and punch lists.
  • Scheduling work crews to meet customer’s schedule, and coordinating the material and labor.
  • Network with internal departments to actively promote, provide quotes, and present to customers.  This would include trusses, wall panels, windows, doors, trim, roofing, siding, cabinetry, flooring, etc.
  • Driving costs out of installation and creating efficiencies for materials.
  • Help resolve problems and conflict with sales manager and appropriate personnel in a timely fashion for customer satisfaction.
  • General maintenance of account base to ensure needs are met or exceeded.
  • Fulfill special order and purchase order requirements as ordering.
  • Perform job with utmost professionalism and respect to the customer, vendor, while assuring that the best interests of the company are being met.
  • Comply with company policies as it relates to procedures and reporting.
  • Perform other duties as assigned.

Qualifications / Requirements

  • Product knowledge, building industry knowledge, ability to read blueprints and perform material take-off on commercial / multi-family projects.
  • Ability to work logically and systematically, with good time management.
  • Problem solving skills and the ability to offer creative solutions.
  • Ability to work with people of different levels.
  • IT literacy, technological knowledge, ability to handle electronic data.
  • Flexibility and the ability to manage change.
  • Excellent listening skills and interpersonal communication skills.
  • Willingness to strive to succeed no matter what obstacles may come.
  • Excellent driving record and valid driver’s license.
  • Positive attitude to continued learning and continual improvement.

Education / Training / Experience

  • Technical studies/school certification
  • Qualified candidates will possess 5 years of related education and/or experience, particularly in the area of building materials or construction.

Reporting to this Position:           None

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Physical Demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear.  The employee must occasionally lift and/or move up to 40 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  1. Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level in the work environment is usually minimal.  The work location will be determined by project jobsites requiring overnight travel.

The above is a list of activities routinely performed by this position and includes the essential functions an individual must perform for the position.  The above list is not all inclusive and the VP Sales reserves the right to add and/or remove any job duties as deemed necessary at any time.

Now Hiring: Commercial / Multi-Family Business Manager

By | Uncategorized | No Comments

Location: Zeeland, MI

Job Title:  Commercial/Multi-Family Business Manager                     FLSA Status:  Exempt

Department:  Sales                                                                                     Reports to:  VP of Sales

Summary: Commercial / Multi-Family Business Manager is responsible for developing systems to improve the customer experience and profitability of Zeeland Lumber in the large project portion of the business.

Essential Duties and Responsibilities:

  • Manage Processes from Bid to Close on Commercial jobs
  • Track all jobs that are bidding and sold and be able to report on them at all times
  • Be a part in the contract review process when receiving purchase orders
  • Work with sales reps to prepare quotes for approval by VP of Sales
  • Streamline Bid Forms so they are consistent across the company
  • Create RFI and submittal forms and processes that are consistent across company
    • Submit the RFI’s and submittals for each job
  • Ensure that we handle change orders quickly when problems arise
  • Track where we are in each project in terms of shipped versus quote
  • Collaborate with estimating team in Zeeland Weekly to check on quote lead time and quote schedule
  • Participate in weekly KPI meetings to report on commercial sales results
  • Manage Bi-Weekly Commercial meetings with sales reps and operations
  • Manage customer experience for commercial customers
    • Collaborate with operational leaders to meet the schedules and expectations of each project
    • Use and create better scheduling modules for customers and operations to create clear expectations of deadline.

Qualifications / Requirements

  • 5 years of commercial sales/estimating required
  • Excellent time management including but not limited to excellent organizational skills, detail oriented, manage multiple priorities, work logically and systematically, etc.
  • Strong analytical and cognitive skills.
  • Working knowledge and everyday use of technology including but not limited to email, phones, internet, MS Word, MS Excel, BisTrack, WMS, & ADP
  • Problem solving skills and the ability to offer creative solutions.
  • Energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.
  • Outstanding interpersonal and communication skills.

Education / Training / Experience

  • Bachelor’s Degree preferred

Reporting to this Position:  N/A

SUCCESS FACTORS:

Personal characteristics/behavior that contribute to the ability to do your job well:

  • Respect for employees, customers, vendors and management.
  • Heart for the customer and their needs.
  • Provides service to customers in a courteous and professional manner
  • Commitment to company values.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Physical Demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear.  The employee must occasionally lift and/or move up to 40 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  1. Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level in the work environment is usually minimal.

Summary:

The above is a list of activities routinely performed by this position and includes the essential functions an individual must perform for the position.  The above list is not all inclusive and the VP of Sales reserves the right to add and/or remove any job duties as deemed necessary at any time.  The employee is expected to adhere to all company policies and to act as a role model in the adherence of policies.

Now Hiring: Service & Parts Coordinator

By | Uncategorized | No Comments

Location: Zeeland, MI

Job Title:   Service & Parts Coordinator        FLSA Status:    Non-Exempt

Department:  Window / Exterior Door        Reports to:     Specialty Product Sales Coordinator

Summary: Service & Parts Coordinator is responsible for serving Zeeland Lumber’s customers in service and parts coordination.  Its purpose is to enhance sales and service in the windows, exterior doors, and cabinet departments.  It will include meeting with walk-in customers and talking with phone-in customers.

Essential Duties and Responsibilities:

  • Accurately enter quotes and orders with all information needed to ensure successful interaction with operations.
  • Receive and process incoming internal parts orders. Notify co-workers of the receipt of the parts and when necessary, schedule the service appointment in which parts are to be installed
  • Collect and process payments for window/door service calls
  • Maintain an accurate inventory of window service parts; reporting this data to outside suppliers as requested
  • Maintain an accurate inventory of select window and exterior door stock items
  • Greeting customers as they enter our office/showroom
  • Writing up walk-in and phone-in customers’ orders
  • Assisting customers with product, delivery, and service status information
  • Coordinate installations & perform scheduling and paperwork for installed overhead garage doors & window service.
  • Assist with scheduling work crews to meet customer’s schedule, and coordinating the material/labor.
  • Engaging in customers’ projects
    • Asking questions to qualify customer needs
    • Identify product brand and specs. with customers
    • Returning project information in a timely manner (based on customer need)
    • Following up on customer requests and possible orders
  • Continual responsibility of being a cooperative resource to customers and fellow employees

Qualifications / Requirements

  • Excellent time management including but not limited to excellent organizational skills, detail oriented, manage multiple priorities, work logically and systematically, etc.
  • Working knowledge and everyday use of technology including but not limited to email, phones, internet, MS Word, MS Excel, BisTrack, WMS, & ADP
  • Problem solving skills and the ability to offer creative solutions.
  • Flexibility and the ability to manage change.
  • Excellent listening skills and interpersonal communication skills.
  • Positive attitude to continued learning and continual improvement.

Education / Training / Experience

  • High School degree a minimum
  • Experience in the Building Industry
  • Knowledge of blueprints

Success Factors

Personal characteristics/behavior that contribute to the ability to do your job well:

  • Respect for employees, customers, vendors and management.
  • Respect for the Organization and its information
  • Willingness to serve the customer
  • Teamwork mentality
  • Product & building industry knowledge.

Reporting to this Position:    None

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Physical Demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear.  The employee must occasionally lift and/or move up to 15 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  1. Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level in the work environment is usually minimal.

Most of the job will be performed within the office environment, specifically at a desk and on the showroom floor.  There will be occasional need to go to the warehouse and actual job-sites for deliveries or customer sales calls.

Summary:

The above is a list of activities routinely performed by this position and includes the essential functions an individual must perform for the position.  The above list is not all inclusive and the Specialty Product Sales Coordinator reserves the right to add and/or remove any job duties as deemed necessary at any time.  The employee is expected to adhere to all company policies and to act as a role model in the adherence of policies.