Now Hiring: Field Service Technician I

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Location: Zeeland, MI

Job Title:  Field Service Technician I                         FLSA Status:    Non-Exempt

Department:  Window Service                                  Reports to: Branch Manager

Summary: Field Service Technician is a mobile repair or assessment technician who travels to a site to troubleshoot equipment/product issues.  Technician’s job is to repair and maintain all makes and models of a windows, doors, garage doors & operators.  Assist in custom Millwork shop using power tools. Other product categories may be added at discretion of supervisor.

Essential Duties and Responsibilities:

  • Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
  • Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
  • Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • Documents service and installation actions by completing forms, reports, logs, and records.
  • Assist in custom Millwork shop using power tools such as  planers, sander, belt sander, jig saw, table saw, band saw, portable drills, drill press
  • Shop customer service and processing credits
  • Insure that safety policies and practices, concerning vehicles, tools and equipment are complied with.
  • Maintains customer confidence by keeping service information confidential.

Qualifications / Requirements

  • Knowledge of residential construction and the ability to use hand tools is desired. Must be able to work from ladders and scaffolding, and work well unsupervised.
  • Energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.
  • Ability to listen, troubleshoot and problem solve.
  • Ability to plan projects and work independently.
  • Outstanding interpersonal and communication skills.
  • Strong analytical and cognitive skills.
  • Commitment to company values.  Maintain confidentiality and focus on quality

Education / Training / Experience

  • High School graduate required, some college preferred.
  • Valid Driver’s License
  • Must have 3 years of experience with installation, service, and repair.
  • Qualified candidates will possess 1-2 years of related education and/or experience, particularly in the area of building materials or construction.
  • Updates job knowledge by participating in educational opportunities; reading professional publications.

Reporting to this Position:    No direct Reports

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Physical Demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands and fingers to handle or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear.  The employee must occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  1. Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level in the work environment is usually minimal.

Summary:

The above is a list of activities routinely performed by this position and includes the essential functions an individual must perform for the position.  The above list is not all inclusive and the ZCS Division Manager reserves the right to add and/or remove any job duties as deemed necessary at any time.  The employee is expected to adhere to all company policies and to act as a role model in the adherence of policies.

Lumber Market is bracing for the Countervailing Duty Verdict

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Whats happening in the lumber market

This week was a tough week for SPF and studs. Those of you that follow politics may feel West Fraser has invoked their own “nuclear” strategy while addressing concerns of the Countervailing Duty and Anti-dumping lawsuits.  For those that don’t recall we are approaching the determination date for the Countervailing Duty which aims to level the playing field between the United States and Canada with regard to lumber trade.  The U.S. feels Canada subsidizes their mills by letting them cut timber on government owned and managed lands while U.S. mills have to own and manage their own timber lands.  Obviously this oversimplifies the disagreement but you get basis.

The Anti-Dumping lawsuit was extended 50 days due to the shear amount of data that must get analyzed.  Towards the end of January, West Fraser pulled off the market and raised their prices as we moved past the dates where the countervailing duty claims and the anti-dumping lawsuit claims became retroactive which were 01/24/17 and 02/03/17, respectively.   For those that don’t follow it that close the market moved up approximately 15% and has been channeling sideways.

Charts and Graphs

Last week West Fraser invoked the same tactic again … Fraser went off the market again and raised pricing on all shipments sold into the U.S. in anticipation of a 25 to 30% duty.  The market promptly reacted with a couple up-limit days to end the week.  Currently the futures are trading close to $400/m.  Here is a look at the futures chart… I think you can see the trend.  This chart represents a car of 2×4 dimensional lumber with a specific tally but most forest products correlate to some degree.

2 Year Price ABS

Decreasing supply and increasing demand contribute to the problem.  Shipments in February from Canada have been dropping this spring compared to last year and new home starts have been increasing in the U.S.  Here is a look at the current U.S. housing data and its trend line.  You can see the trend follows the same pattern as the Lumber Futures chart.

US Housing Starts, Countervailing Duty

What does this mean for you?

Looking at Canadian Exports to the U.S., William Knochel noted Statistics Canada’s observation that “Canadian lumber exports totaled 1.43 billion board feet (BBF), a drop of 3.2% from January’s total and 5.8% from February 2016.” The market is also feeling an impact from a shortage of rail cars.  Currently most producers are only guaranteed cars on high velocity lines which is a problem that appears to be a short term issue.

What does this mean for you?  Please prepare yourself for higher pricing.  Analyzing the lumber futures it appears the equation leaves pricing up more than 70% from the 2016 low and it continues to rise.  We are doing our best at trailing the market but the events surrounding the current market are out of our control.  We hope to have some answers after the April 24 Countervailing Duty deadline but until then the uncertainty continues to push pricing higher.

John Colley, MBA
Purchasing Manager
Zeeland Lumber & Supply

Now Hiring: Senior Administrative Assistant

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Location: Wyoming, MI

Job Title:  Senior Administrative Assistant                FLSA Status:       Hourly Non-Exempt

Department:  Wyoming Branch                                                Reports to:         Branch Manager

Job Description:

The Senior Administrative Assistant provides administrative support in a lumber operation, truss plant, or wall-panel plant in two or three functional areas such as human resources & safety, credit, etc.

Essential Duties and Responsibilities:

  • In coordination with corporate Human Resources, places job ads, performs initial screening interviews with applicants, provides information about applicants to operations management or supervision and assists in scheduling additional interviews as appropriate.
  • Assists management with the running of background checks and MVR on applicants as directed by management.
  • Performs reference checks on applicants
  • Assists management in the onboarding process of the employees. This includes completion of new-hire paperwork, submission of new-hire packet to corporate human resources, assisting employees with enrollment in benefits, etc.
  • Assists management in the record keeping and form submission requirements for on-the-job injuries and vehicular accidents.
  • Assists in maintaining documentation of training completed.
  • Assist manager with the compilation of data and reports as necessary and appropriate.
  • Performs other duties as assigned.
  • Perform duties in a safe manner.
  • Greeting customers as they enter our office/showroom
  • Answer phones
  • Assist customers with pricing, order, product and delivery status information
  • Partner with sales reps to meet and exceed customers’ service expectations

Qualifications / Requirements

  • A minimum of three years of successful work performing administrative duties.
  • Strong experience with Word and Excel.
  • Must be highly organized
  • Must be highly attentive to details
  • Must have the ability to maintain very favorable relations with management, employees, and applicants.
  • Must be able to learn how to effectively interview applicants and to use good discernment as to whether they could make a good employee.
  • Must be able to be precise and consistent in all communications.
  • Must accept and demonstrate the core values of Zeeland Lumber & Supply Company.
  • Excellent time management including but not limited to excellent organizational skills, detail oriented, manage multiple priorities, work logically and systematically, etc.
  • Working knowledge and everyday use of technology including but not limited to email, phones, internet, MS Word, MS Excel, BisTrack, WMS, & ADP
  • Flexibility and the ability to manage change.
  • Positive attitude to continued learning and continual improvement.

Education / Training / Experience

  • Technical studies/school certification
  • Experience of minimum 2 years in related field.
  • Prior experience with employment agencies or with human resources work will be a plus but is not required.
  • Product & building industry knowledge will be a plus but is not required.

Reporting to this Position:           None

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Physical Demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear.  The employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  1. Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level in the work environment is usually minimal.

The above is a list of activities routinely performed by this position and includes the essential functions an individual must perform for the position.  The above list is not all inclusive and the CFO reserves the right to add and/or remove any job duties as deemed necessary at any time.

Now Hiring: Engineered Products Designer

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Location: Elkhart, IN

Job Title:  Engineered Products Designer                 FLSA Status: Non-Exempt

Department:  Truss Design                                       Reports to: General Manager

Summary: The Engineered Products Designer designs engineered wood products for roof, floors, and wall systems used in commercial and residential projects.

Essential Duties and Responsibilities:

  • Must learn all facets of blue print take-offs.
  • Must learn / be knowledgeable in all areas of the software programs used.
  • Must accurately quote out projects per customer’s specifications in a timely manner, and follow through with established checks / balance procedures.
  • Assist customers in the design and planning of construction projects in a courteous and pleasant manner.
  • Design engineered products to meet criteria established by customer to meet all state and county codes as well as sound engineering / construction practices and follow the procedural guidelines of the Design Group.
  • Present finished layouts and shop drawing for all sold jobs, and make necessary alterations.
  • Use resources available to enhance sales, and continually strive to improve sales and communication skills.
  • Assist in both the office, and field, as needed.
  • Assist in estimating all materials supported by the company, as required.
  • Cooperate with all personnel, policies, and programs, in such a way as to always enhance the image of the company, each division, and employee.
  • Use own good judgment and abilities to support the best interests of the company in all situations and to perform other related duties as assigned.
  • Manage projects to the deadlines

Qualifications / Requirements

  • Technological capabilities
    • CAD software
    • Alpine Design software
    • LP solutions
  • Ability to see objects 3 dimensionally
  • Ability to learn and grow as industry changes.
  • Excellent listening skills and interpersonal communication skills.
  • Willingness to strive to succeed no matter what obstacles may come.
  • Positive attitude & self motivation
  • Ability to perform basic accounting tasks

Education / Training / Experience

  • Associate Degree in related field is preferred
  • Two years of estimating / design experience
  • Construction knowledge / experience helpful

Reporting to this Position:    None

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Physical Demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear.  The employee must occasionally lift and/or move up to 40 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  1. Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level in the work environment is usually minimal.

The above is a list of activities routinely performed by this position and includes the essential functions an individual must perform for the position.  The above list is not all inclusive and the General Manager reserves the right to add and/or remove any job duties as deemed necessary at any time.

Now Hiring: Cabinet Sales & Design Rep

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Location: Mishawaka, IN

Job Title:  Cabinet Sales & Design Rep                      FLSA Status:  Non-Exempt plus commission

Department:  Mishawaka Showroom                      Reports to:  Regional VP

Summary: The Cabinet Sales & Design Rep is responsible for serving Zeeland Lumber’s customers.  Their purpose is to design, promote, price, and sell cabinets, counter-tops, and other building products to existing and new clients.  It will include meeting with walk-in customers, talking with phone-in customers, and occasional job-site visits.  Participate and contribute to company goals and strategic plan.

Essential Duties and Responsibilities:

  • Greeting customers as they enter our showroom
  • Writing up / quoting walk-in and phone-in customers’ orders
  • Assisting customers with pricing, product and delivery status information
  • Engaging in customers’ projects
    • Asking questions to qualify customer needs
    • Cabinet and countertop quoting using 20/20 software, blue-prints and/or other information given by customers
    • Identify product brand and specs. with customers
    • Returning project quotes in a timely manner (based on customer need)
    • Jobsite visits and measures as needed
    • Following up on customer requests and possible orders
  • Network with internal departments (trusses, windows, doors, trim, roofing, siding, ZCS, etc.) to actively promote, provide quotes, and present work to customers.
  • Continual responsibility of being a cooperative resource to customers and fellow employees
  • Pricing responsibility on special order products—gross margin accountability
  • Commit to continual education and training on product and sales development.
  • Able to resolve problems and conflicts in a professional manner and in a timely fashion for customer satisfaction.
  • Working knowledge and everyday use of technology including but not limited to 20/20, email, phones, internet, MS Word, MS Excel, BisTrack, & ADP
  • Attend HBA events or other sales and networking events as necessary or assigned.
  • Reach established sales goals as set by management
  • General knowledge on all of Zeeland Lumber’s products
  • Perform duties in a safe manner.

Qualifications / Requirements

  • Energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.
  • Product knowledge, building industry knowledge, and ability to perform material take-off on projects.
  • Willing to work from any of our locations.
  • Ability to learn and grow as industry changes.
  • Outstanding interpersonal and communication skills.
  • Strong analytical and cognitive skills.
  • Commitment to company values.

Education / Training / Experience

  • Preferable interior design degree
  • Two years interior design experience
  • Two years experience in sales in related field
  • Proficient in 2020 cabinetry design software

Reporting to this Position:           No direct reports

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Physical Demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear.  The employee must occasionally lift and/or move up to 40 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  1. Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level in the work environment is usually minimal.

Summary:

The above is a list of activities routinely performed by this position and includes the essential functions an individual must perform for the position.  The above list is not all inclusive and the President reserves the right to add and/or remove any job duties as deemed necessary at any time.  The employee is expected to adhere to all company policies and to act as a role model in the adherence of policies.

Now Hiring: Estimator / Sales Specialist

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Location: Mishawaka, IN

Job Title:  Estimator / Sales Specialist                                      FLSA Status:  Hourly Non-Exempt

Department: Mishawaka Showroom                                      Reports to:  Branch Manager

Job Description:

The Estimator / Sales Specialist is responsible to accurately estimate projects for a variety of customers.  Also responsible for training, development, and support of staff as it relates to estimating services.  By selling solutions, value and service, this person will grow professional relationships with customers, and communicate company vision, products, and services to customers.

Essential Duties and Responsibilities:

  • Provide training/educating employees in estimating and building practices as required
  • Provide accurate building material take-off, estimating, value engineering and providing solutions to customers building multi-family, hotel, assisted living facility, and/or similar structures
  • Provide accurate building material take-off, estimating, value engineering and providing solutions to homeowner, contractor and/or house accounts as required
  • Organize proposals and present to customers.
  • Provide engineering support and solutions for all staff and walk-in customers
  • Assist Business Development Manager with new and existing customers.
  • Network with internal departments to actively promote, provide quotes, and present to customers.  This would include trusses, windows, doors, trim, roofing, siding, ZCS, etc.
  • Commit to continual education and training on product and sales development.
  • Follow up on potential projects and provide feedback as necessary.
  • Comply with company policies as it relates to procedures, reporting.
  • Help resolve problems and conflict with sales manager and appropriate personnel in a timely fashion for customer satisfaction.
  • Accurately enter quotes and orders with all information needed to ensure successful interaction with operations.
  • Fulfill special order and purchase order requirements as ordering.
  • Set up deliveries and generally attend to the daily needs of customers.
  • Perform job with utmost professionalism and respect to the customer, vendor, while assuring that the best interests of the company are being met.
  • Performs other duties as assigned.
  • Perform duties in a safe manner.

Qualifications / Requirements

  • Product knowledge, building industry knowledge, and ability to perform material take-off on projects.
  • Technologically literate.
  • Ability to learn and grow as industry changes.
  • Excellent listening skills and interpersonal communication skills.
  • Willingness to strive to succeed no matter what obstacles may come.
  • Positive attitude
  • Self-motivation

Education / Training / Experience

  • Bachelor Degree in related field is preferred
  • Five years’ experience in Estimating/Sales or related field

Reporting to this Position:    None

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Physical Demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear.  The employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  1. Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level in the work environment is usually minimal.

The above is a list of activities routinely performed by this position and includes the essential functions an individual must perform for the position.  The above list is not all inclusive and the Outside Sales Manager reserves the right to add and/or remove any job duties as deemed necessary at any time.

Now Hiring: General Manager – Wyoming Facility

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Location: Wyoming, MI

Job Title:          General Manager – Wyoming Facility

FLSA Status:   Exempt

Department:  Zeeland Truss & Components           

Reports to:      Regional Vice President and Director of Operations – ZTC

Job Description:

The General Manager would be responsible for profit contribution by managing staff; establishing and accomplishing business objectives, setting goals and action plans to achieve results.  This person is fully responsible for the Profit & Loss statements performance for Zeeland Truss & Components.

General Responsibilities:

This person will be fully responsible for the financial results of assigned operation by recruiting and managing an effective and productive team consistent with the Company’s core values, by establishing specific business objectives for the operation consistent with market and company-wide goals, and by focusing efforts on achieving, if not exceeding, the strategic plans and budgets established for the assigned operation.  To direct their efforts to support the goals and strategy established for the region and company-wide.

Specific Job Duties:

  • To recruit, hire, and train an effective and productive team to produce trusses and wall panels in the most efficient and safe manner possible to meet customer needs.
  • To be a “Safety Leader” within your organization, implementing and managing inspections, local safety committees, and other steps necessary to provide a safe work environment and one in which there is strong compliance with safety policies and regulations.
  • Lead and manage design team for effective truss and wall panel component designs that meet the customer needs as well as production efficiency.
  • Lead and manage the scheduling team for on-time deliveries, capacity planning, and effective communications to internal and external customers.
  • Working with production management, establish the most productive work flow, work process, and production schedule to meet production schedules while keeping labor and plant supply costs at or below budget.
  • To always be working to find ways to increase efficiency.
  • To maintain effective and favorable relations with commodity purchasing to ensure sufficient supply of materials.
  • To become fully versed in financial and production metrics and to use those tools to increase the efficiency and profitability of your assigned operation.
  • Work effectively with strategic partner(s) to handle overflow challenges.
  • To take steps necessary to support the continuing education of all employees.
  • To establish and maintain an operation that strives to be a preferred employer, one in which there are good employee relations, and one free of employment related complaints or litigation.
  • To provide the reports and information needed to help Sales properly price jobs.
  • To build positive relationships with Outside Sales and Customers.
  • To build a “Customer Friendly” design team that maintains favorable relationships with Outside Sales and Customers.
  • To be a good custodian of the plant facilities, equipment, and rolling stock entrusted to you and to take steps to ensure all company assets are protected and maintained.

Job requirements:

  • Excellent interpersonal communication skills.
  • Strong sales aptitude, with problem solving skills.
  • Extensive knowledge of the building product industry, with a wide scope of knowledge in regards to our product groups.
  • Ability to lead and motivate others.
  • Bachelor’s degree or a minimum of 5 years management experience
  • Strong roof truss design knowledge, truss software experience a plus. Candidate must also have a manufacturing background from a management standpoint and a willingness to do what it takes to be successful. Experience with Profit and Loss statements, Microsoft Word, Excel, and Outlook.
  • Management, Staffing, Management Proficiency, Coordination, Coaching, Developing Standards, Financial Planning and Strategy, Process Improvement, Decision Making, Strategic Planning, Quality Management

Now Hiring: Estimator / Sales Specialist

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Location: Waterford, MI

Job Title:  Estimator / Sales Specialist                                      FLSA Status:  Hourly Non-Exempt

Department: Waterford Showroom                                        Reports to:  Branch Manager

Job Description:

The Estimator / Sales Specialist is responsible to accurately estimate projects for a variety of customers.  Also responsible for training, development, and support of staff as it relates to estimating services.  By selling solutions, value and service, this person will grow professional relationships with customers, and communicate company vision, products, and services to customers.

Essential Duties and Responsibilities:

  • Provide training/educating employees in estimating and building practices as required
  • Provide accurate building material take-off, estimating, value engineering and providing solutions to customers building multi-family, hotel, assisted living facility, and/or similar structures
  • Provide accurate building material take-off, estimating, value engineering and providing solutions to homeowner, contractor and/or house accounts as required
  • Organize proposals and present to customers.
  • Provide engineering support and solutions for all staff and walk-in customers
  • Assist Business Development Manager with new and existing customers.
  • Network with internal departments to actively promote, provide quotes, and present to customers.  This would include trusses, windows, doors, trim, roofing, siding, ZCS, etc.
  • Commit to continual education and training on product and sales development.
  • Follow up on potential projects and provide feedback as necessary.
  • Comply with company policies as it relates to procedures, reporting.
  • Help resolve problems and conflict with sales manager and appropriate personnel in a timely fashion for customer satisfaction.
  • Accurately enter quotes and orders with all information needed to ensure successful interaction with operations.
  • Fulfill special order and purchase order requirements as ordering.
  • Set up deliveries and generally attend to the daily needs of customers.
  • Perform job with utmost professionalism and respect to the customer, vendor, while assuring that the best interests of the company are being met.
  • Performs other duties as assigned.
  • Perform duties in a safe manner.

Qualifications / Requirements

  • Product knowledge, building industry knowledge, and ability to perform material take-off on projects.
  • Technologically literate.
  • Ability to learn and grow as industry changes.
  • Excellent listening skills and interpersonal communication skills.
  • Willingness to strive to succeed no matter what obstacles may come.
  • Positive attitude
  • Self-motivation

Education / Training / Experience

  • Bachelor Degree in related field is preferred
  • Five years’ experience in Estimating/Sales or related field

Reporting to this Position:    None

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Physical Demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear.  The employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  1. Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level in the work environment is usually minimal.

The above is a list of activities routinely performed by this position and includes the essential functions an individual must perform for the position.  The above list is not all inclusive and the Outside Sales Manager reserves the right to add and/or remove any job duties as deemed necessary at any time.