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Now Hiring: Estimator / Sales Specialist

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Location: Mishawaka, IN

Job Title:  Estimator / Sales Specialist                                      FLSA Status:  Hourly Non-Exempt

Department: Mishawaka Showroom                                      Reports to:  Branch Manager

Job Description:

The Estimator / Sales Specialist is responsible to accurately estimate projects for a variety of customers.  Also responsible for training, development, and support of staff as it relates to estimating services.  By selling solutions, value and service, this person will grow professional relationships with customers, and communicate company vision, products, and services to customers.

Essential Duties and Responsibilities:

  • Provide training/educating employees in estimating and building practices as required
  • Provide accurate building material take-off, estimating, value engineering and providing solutions to customers building multi-family, hotel, assisted living facility, and/or similar structures
  • Provide accurate building material take-off, estimating, value engineering and providing solutions to homeowner, contractor and/or house accounts as required
  • Organize proposals and present to customers.
  • Provide engineering support and solutions for all staff and walk-in customers
  • Assist Business Development Manager with new and existing customers.
  • Network with internal departments to actively promote, provide quotes, and present to customers.  This would include trusses, windows, doors, trim, roofing, siding, ZCS, etc.
  • Commit to continual education and training on product and sales development.
  • Follow up on potential projects and provide feedback as necessary.
  • Comply with company policies as it relates to procedures, reporting.
  • Help resolve problems and conflict with sales manager and appropriate personnel in a timely fashion for customer satisfaction.
  • Accurately enter quotes and orders with all information needed to ensure successful interaction with operations.
  • Fulfill special order and purchase order requirements as ordering.
  • Set up deliveries and generally attend to the daily needs of customers.
  • Perform job with utmost professionalism and respect to the customer, vendor, while assuring that the best interests of the company are being met.
  • Performs other duties as assigned.
  • Perform duties in a safe manner.

Qualifications / Requirements

  • Product knowledge, building industry knowledge, and ability to perform material take-off on projects.
  • Technologically literate.
  • Ability to learn and grow as industry changes.
  • Excellent listening skills and interpersonal communication skills.
  • Willingness to strive to succeed no matter what obstacles may come.
  • Positive attitude
  • Self-motivation

Education / Training / Experience

  • Bachelor Degree in related field is preferred
  • Five years’ experience in Estimating/Sales or related field

Reporting to this Position:    None

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Physical Demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear.  The employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  1. Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level in the work environment is usually minimal.

The above is a list of activities routinely performed by this position and includes the essential functions an individual must perform for the position.  The above list is not all inclusive and the Outside Sales Manager reserves the right to add and/or remove any job duties as deemed necessary at any time.

Now Hiring: General Manager – Wyoming Facility

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Location: Wyoming, MI

Job Title:          General Manager – Wyoming Facility

FLSA Status:   Exempt

Department:  Zeeland Truss & Components           

Reports to:      Regional Vice President and Director of Operations – ZTC

Job Description:

The General Manager would be responsible for profit contribution by managing staff; establishing and accomplishing business objectives, setting goals and action plans to achieve results.  This person is fully responsible for the Profit & Loss statements performance for Zeeland Truss & Components.

General Responsibilities:

This person will be fully responsible for the financial results of assigned operation by recruiting and managing an effective and productive team consistent with the Company’s core values, by establishing specific business objectives for the operation consistent with market and company-wide goals, and by focusing efforts on achieving, if not exceeding, the strategic plans and budgets established for the assigned operation.  To direct their efforts to support the goals and strategy established for the region and company-wide.

Specific Job Duties:

  • To recruit, hire, and train an effective and productive team to produce trusses and wall panels in the most efficient and safe manner possible to meet customer needs.
  • To be a “Safety Leader” within your organization, implementing and managing inspections, local safety committees, and other steps necessary to provide a safe work environment and one in which there is strong compliance with safety policies and regulations.
  • Lead and manage design team for effective truss and wall panel component designs that meet the customer needs as well as production efficiency.
  • Lead and manage the scheduling team for on-time deliveries, capacity planning, and effective communications to internal and external customers.
  • Working with production management, establish the most productive work flow, work process, and production schedule to meet production schedules while keeping labor and plant supply costs at or below budget.
  • To always be working to find ways to increase efficiency.
  • To maintain effective and favorable relations with commodity purchasing to ensure sufficient supply of materials.
  • To become fully versed in financial and production metrics and to use those tools to increase the efficiency and profitability of your assigned operation.
  • Work effectively with strategic partner(s) to handle overflow challenges.
  • To take steps necessary to support the continuing education of all employees.
  • To establish and maintain an operation that strives to be a preferred employer, one in which there are good employee relations, and one free of employment related complaints or litigation.
  • To provide the reports and information needed to help Sales properly price jobs.
  • To build positive relationships with Outside Sales and Customers.
  • To build a “Customer Friendly” design team that maintains favorable relationships with Outside Sales and Customers.
  • To be a good custodian of the plant facilities, equipment, and rolling stock entrusted to you and to take steps to ensure all company assets are protected and maintained.

Job requirements:

  • Excellent interpersonal communication skills.
  • Strong sales aptitude, with problem solving skills.
  • Extensive knowledge of the building product industry, with a wide scope of knowledge in regards to our product groups.
  • Ability to lead and motivate others.
  • Bachelor’s degree or a minimum of 5 years management experience
  • Strong roof truss design knowledge, truss software experience a plus. Candidate must also have a manufacturing background from a management standpoint and a willingness to do what it takes to be successful. Experience with Profit and Loss statements, Microsoft Word, Excel, and Outlook.
  • Management, Staffing, Management Proficiency, Coordination, Coaching, Developing Standards, Financial Planning and Strategy, Process Improvement, Decision Making, Strategic Planning, Quality Management

Now Hiring: Estimator / Sales Specialist

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Location: Waterford, MI

Job Title:  Estimator / Sales Specialist                                      FLSA Status:  Hourly Non-Exempt

Department: Waterford Showroom                                        Reports to:  Branch Manager

Job Description:

The Estimator / Sales Specialist is responsible to accurately estimate projects for a variety of customers.  Also responsible for training, development, and support of staff as it relates to estimating services.  By selling solutions, value and service, this person will grow professional relationships with customers, and communicate company vision, products, and services to customers.

Essential Duties and Responsibilities:

  • Provide training/educating employees in estimating and building practices as required
  • Provide accurate building material take-off, estimating, value engineering and providing solutions to customers building multi-family, hotel, assisted living facility, and/or similar structures
  • Provide accurate building material take-off, estimating, value engineering and providing solutions to homeowner, contractor and/or house accounts as required
  • Organize proposals and present to customers.
  • Provide engineering support and solutions for all staff and walk-in customers
  • Assist Business Development Manager with new and existing customers.
  • Network with internal departments to actively promote, provide quotes, and present to customers.  This would include trusses, windows, doors, trim, roofing, siding, ZCS, etc.
  • Commit to continual education and training on product and sales development.
  • Follow up on potential projects and provide feedback as necessary.
  • Comply with company policies as it relates to procedures, reporting.
  • Help resolve problems and conflict with sales manager and appropriate personnel in a timely fashion for customer satisfaction.
  • Accurately enter quotes and orders with all information needed to ensure successful interaction with operations.
  • Fulfill special order and purchase order requirements as ordering.
  • Set up deliveries and generally attend to the daily needs of customers.
  • Perform job with utmost professionalism and respect to the customer, vendor, while assuring that the best interests of the company are being met.
  • Performs other duties as assigned.
  • Perform duties in a safe manner.

Qualifications / Requirements

  • Product knowledge, building industry knowledge, and ability to perform material take-off on projects.
  • Technologically literate.
  • Ability to learn and grow as industry changes.
  • Excellent listening skills and interpersonal communication skills.
  • Willingness to strive to succeed no matter what obstacles may come.
  • Positive attitude
  • Self-motivation

Education / Training / Experience

  • Bachelor Degree in related field is preferred
  • Five years’ experience in Estimating/Sales or related field

Reporting to this Position:    None

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Physical Demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear.  The employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  1. Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level in the work environment is usually minimal.

The above is a list of activities routinely performed by this position and includes the essential functions an individual must perform for the position.  The above list is not all inclusive and the Outside Sales Manager reserves the right to add and/or remove any job duties as deemed necessary at any time.

Now Hiring: Senior Administrative Assistant

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Location: Waterford, MI

Job Title:  Senior Administrative Assistant                FLSA Status:       Hourly Non-Exempt

Department:  Business Unit                                                       Reports to:         Branch Manager

Job Description:

The Senior Administrative Assistant provides administrative support in a lumber operation, truss plant, or wall-panel plant in two or three functional areas such as human resources & safety, credit, etc.

Essential Duties and Responsibilities:

  • In coordination with corporate Human Resources, places job ads, performs initial screening interviews with applicants, provides information about applicants to operations management or supervision and assists in scheduling additional interviews as appropriate.
  • Assists management with the running of background checks and MVR on applicants as directed by management.
  • Performs reference checks on applicants
  • Assists management in the onboarding process of the employees. This includes completion of new-hire paperwork, submission of new-hire packet to corporate human resources, assisting employees with enrollment in benefits, etc.
  • Assists management in the record keeping and form submission requirements for on-the-job injuries and vehicular accidents.
  • Assists in maintaining documentation of training completed.
  • Assists in accounts receivable responsibilities as directed by management, and in coordination with corporate credit & collections. This may include depositing cash, assisting in the efforts to obtain credit applications from prospective customers, etc.
  • Assist manager with the compilation of data and reports as necessary and appropriate.
  • Performs other duties as assigned.
  • Perform duties in a safe manner.

Qualifications / Requirements

  • A minimum of three years of successful work performing administrative duties.
  • Strong experience with Word and Excel.
  • Must be highly organized
  • Must be highly attentive to details
  • Must have the ability to maintain very favorable relations with management, employees, and applicants.
  • Must be able to learn how to effectively interview applicants and to use good discernment as to whether they could make a good employee.
  • Must be able to be precise and consistent in all communications.
  • Must accept and demonstrate the core values of Zeeland Lumber & Supply Company.
  • Excellent time management including but not limited to excellent organizational skills, detail oriented, manage multiple priorities, work logically and systematically, etc.
  • Working knowledge and everyday use of technology including but not limited to email, phones, internet, MS Word, MS Excel, BisTrack, WMS, & ADP
  • Flexibility and the ability to manage change.
  • Positive attitude to continued learning and continual improvement.

Education / Training / Experience

  • Technical studies/school certification
  • Experience of minimum 2 years in related field.
  • Prior experience with employment agencies or with human resources work will be a plus but is not required.
  • Prior experience with collections will be a plus but is not required.
  • Product & building industry knowledge will be a plus but is not required.

Reporting to this Position:           None

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Physical Demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear.  The employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  1. Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level in the work environment is usually minimal.

The above is a list of activities routinely performed by this position and includes the essential functions an individual must perform for the position.  The above list is not all inclusive and the CFO reserves the right to add and/or remove any job duties as deemed necessary at any time.

Now Hiring: Senior Administrative Assistant

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Location: Mishawaka, IN

Job Title:  Senior Administrative Assistant                FLSA Status:       Hourly Non-Exempt

Department:  Business Unit                                                       Reports to:         Branch Manager

Job Description:

The Senior Administrative Assistant provides administrative support in a lumber operation, truss plant, or wall-panel plant in two or three functional areas such as human resources & safety, credit, etc.

Essential Duties and Responsibilities:

  • In coordination with corporate Human Resources, places job ads, performs initial screening interviews with applicants, provides information about applicants to operations management or supervision and assists in scheduling additional interviews as appropriate.
  • Assists management with the running of background checks and MVR on applicants as directed by management.
  • Performs reference checks on applicants
  • Assists management in the onboarding process of the employees. This includes completion of new-hire paperwork, submission of new-hire packet to corporate human resources, assisting employees with enrollment in benefits, etc.
  • Assists management in the record keeping and form submission requirements for on-the-job injuries and vehicular accidents.
  • Assists in maintaining documentation of training completed.
  • Assists in accounts receivable responsibilities as directed by management, and in coordination with corporate credit & collections. This may include depositing cash, assisting in the efforts to obtain credit applications from prospective customers, etc.
  • Assist manager with the compilation of data and reports as necessary and appropriate.
  • Performs other duties as assigned.
  • Perform duties in a safe manner.

Qualifications / Requirements

  • A minimum of three years of successful work performing administrative duties.
  • Strong experience with Word and Excel.
  • Must be highly organized
  • Must be highly attentive to details
  • Must have the ability to maintain very favorable relations with management, employees, and applicants.
  • Must be able to learn how to effectively interview applicants and to use good discernment as to whether they could make a good employee.
  • Must be able to be precise and consistent in all communications.
  • Must accept and demonstrate the core values of Zeeland Lumber & Supply Company.
  • Excellent time management including but not limited to excellent organizational skills, detail oriented, manage multiple priorities, work logically and systematically, etc.
  • Working knowledge and everyday use of technology including but not limited to email, phones, internet, MS Word, MS Excel, BisTrack, WMS, & ADP
  • Flexibility and the ability to manage change.
  • Positive attitude to continued learning and continual improvement.

Education / Training / Experience

  • Technical studies/school certification
  • Experience of minimum 2 years in related field.
  • Prior experience with employment agencies or with human resources work will be a plus but is not required.
  • Prior experience with collections will be a plus but is not required.
  • Product & building industry knowledge will be a plus but is not required.

Reporting to this Position:           None

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Physical Demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear.  The employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  1. Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level in the work environment is usually minimal.

The above is a list of activities routinely performed by this position and includes the essential functions an individual must perform for the position.  The above list is not all inclusive and the CFO reserves the right to add and/or remove any job duties as deemed necessary at any time.

Now Hiring: Payroll / HR Specialist

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Location: Zeeland, MI

Job Title:  Payroll / HR Specialist                             FLSA Status:  Hourly Non-Exempt

Department:  Human Resources                              Reports to:  Director of Human Resources

Summary:  Payroll / HR Specialist provides payroll and administrative support to the Human Resource department on all personnel matters.  Meet established departmental goals.

Essential Duties and Responsibilities:

  • Performs customer service functions by answering employee requests and questions.
  • Tracks & processes employee hours and timecards including temporary employees.
  • Handle complex payroll processing, reports, reconciliations, payroll taxes, year-end procedures and W-2’s for multi-state employees.
  • Process off-cycle paychecks, paycheck reversals and tax adjustments, collections/overpayment tracking, reporting deductions and earnings accurately.
  • Ensure the accurate processing of all mandatory and voluntary deductions as well as garnishment, liens, direct deposit requests, 401(k), insurance, etc.
  • Create and analyze regular and special reports through HRIS/Payroll system reporting.
  • Investigate complex inquiries from and respond to taxing agencies.
  • Processes paperwork for new hires and terminations – I9 verification, reference checks, online background investigation, MVR, & orientation training.
  • Use payroll employment & compensation history to respond to unemployment claims.
  • Participates in benefits administration to include claims resolution, change reporting, and approve invoices for payment.
  • Assists in maintaining documentation of training completed.
  • Assists HR department with various research projects and/or special projects.
  • Performs filing, mail distribution, making photocopies, scanning, faxing documents and performs other clerical functions.
  • Assists with administering and compliance of company policies as it relates to procedures and reporting.
  • Performs other duties as assigned.
  • Perform duties in a safe manner.

Qualifications / Requirements

  • Advanced computer proficiency.
  • High level of attention to detail.
  • Outstanding interpersonal and communication skills.
  • Strong analytical and problem solving skills.
  • Commitment to company values.
  • Positive attitude, dependable and adaptable

Education / Training / Experience

  • Three (3) years of payroll and/or human resources experience
  • An associate’s degree in Accounting or Human Resource Management preferred
  • Knowledge of Federal and State Garnishment regulations and processing.
  • Knowledge of multi-state tax withholding reciprocity agreements and how to process.
  • ADP software knowledge preferred

Reporting to this Position:    No direct reports

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical Demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear.  The employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level in the work environment is usually minimal.

Summary:

The above is a list of activities routinely performed by this position and includes the essential functions an individual must perform for the position.  The above list is not all inclusive and the President reserves the right to add and/or remove any job duties as deemed necessary at any time.  The employee is expected to adhere to all company policies and to act as a role model in the adherence of policies.

Now Hiring: Window / Exterior Door Sales Rep

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Location: Waterford, MI

Job Title:  Window/Door Sales/Customer Service   FLSA Status:    Hourly Non-Exempt

Department:  Window / Exterior Door                    Reports to:     Branch Manager

Summary: Window and Exterior Door Sales Reps are responsible for serving Zeeland Lumber’s customers.  Its purpose is to promote, price, and sell windows, exterior doors, and other building products to existing and new clients.  It will include meeting with walk-in customers, talking with phone-in customers, and occasional job-site visits.  Participate and contribute to company goals and strategic plan.

Essential Duties and Responsibilities:

  • Greeting customers as they enter our office/showroom
  • Writing up / quoting walk-in and phone-in customers’ orders
  • Assisting customers with pricing, product and delivery status information
  • Engaging in customers’ projects
    • Asking questions to qualify customer needs
    • Window & exterior door quoting using blue-prints or other information given by customers
    • Identify product brand and specs. with customers
    • Returning project quotes in a timely manner (based on customer need)
    • Following up on customer requests and possible orders
  • Continual responsibility of being a cooperative resource to customers and fellow employees
  • Pricing responsibility on special order products—gross margin accountability
  • Working knowledge and everyday use of technology including but not limited to email, phones, internet, MS Word, MS Excel, BisTrack, WMS, & ADP
  • General knowledge on all of Zeeland Lumber’s products
  • Performs other duties as assigned.
  • Perform duties in a safe manner.

Qualifications / Requirements

  • Energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.
  • Leadership and organizational abilities.
  • Outstanding interpersonal and communication skills.
  • Strong analytical and cognitive skills.
  • Commitment to company values.
  • Ability to solve problems
  • Ability to build and motivate teams.

Success Factors

Personal characteristics/behavior that contribute to the ability to do your job well:

  • Respect for employees, customers, vendors and management.
  • Respect for the Organization and its information
  • Willingness to serve the customer
  • Teamwork mentality

Education / Training / Experience

  • High School degree a minimum
  • Experience in the Building Industry
  • Working knowledge of blueprint takeoffs for windows and exterior doors
  • Heart for the customer and their needs.

Reporting to this Position:    None

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Physical Demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear.  The employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  1. Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level in the work environment is usually minimal.

Most of the job will be performed within the office environment, specifically at a desk and on the showroom floor.  There will be occasional need to go to the warehouse and actual job-sites for deliveries or customer sales calls.

Summary:

The above is a list of activities routinely performed by this position and includes the essential functions an individual must perform for the position.  The above list is not all inclusive and the Department Manager reserves the right to add and/or remove any job duties as deemed necessary at any time.  The employee is expected to adhere to all company policies and to act as a role model in the adherence of policies.

Now Hiring: Accounting Admin

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Location: Zeeland, MI

Job Title:  Accounting Admin                                                     FLSA Status:       Non-Exempt

Department:  Accounting                                                          Reports to:         Chief Financial Officer (CFO)

Job Description:

The Accounting Admin is responsible for administration of various aspects of accounting including accounts payable and contract billing.  Including but not limited project coordination, performance reporting, A/P and departmental accounting duties.

Essential Duties and Responsibilities:

  • Assist with ZCS accounting by entering contracts and creating purchase orders
  • Assist with price and account reconciliations between builders and accounts receivable
  • Invoicing and account order completion
  • Assist with creating and producing detailed reporting on (KPI) key performance indicators for all areas of installed sales group.
  • Reconciliation of Zeeland Contractor Services projects
  • Accurately enter quotes and orders with all information needed to ensure successful interaction with operations.
  • Perform job with utmost professionalism and respect to the customer, vendor, while assuring that the best interests of the company are being met.
  • Comply with company policies as it relates to procedures and reporting.
  • Assist with all aspects of accounting
  • Create sales order
  • Process customer sales orders/changes and deliveries according to established department policies and procedures
  • Match up invoices to receipts in bisTrack, check for accuracy and enter into computer making sure to apply against the proper po and/or general ledger account
  • Assist with accounts payable
  • Process A/P portion of credits
  • Submit and set up credit applications for new vendor accounts
  • Perform other duties as assigned.
  • Perform duties in a safe manner.

Qualifications / Requirements

  • Excellent time management including but not limited to excellent organizational skills, detail oriented, manage multiple priorities, work logically and systematically, etc.
  • Working knowledge and everyday use of technology including but not limited to email, phones, internet, MS Word, MS Excel, BisTrack, WMS, & ADP
  • Product & building industry knowledge.
  • Problem solving skills and the ability to offer creative solutions.
  • Flexibility and the ability to manage change.
  • Excellent listening skills and interpersonal communication skills.
  • Positive attitude to continued learning and continual improvement.

Education / Training / Experience

  • Technical studies/school certification
  • Experience of minimum 2 years in related field.

Reporting to this Position:           None

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Physical Demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear.  The employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  1. Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level in the work environment is usually minimal.

The above is a list of activities routinely performed by this position and includes the essential functions an individual must perform for the position.  The above list is not all inclusive and the CFO reserves the right to add and/or remove any job duties as deemed necessary at any time.

Now Hiring: Cabinet Sales & Design Rep

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Location: Zeeland, MI

Job Title:  Cabinet Sales & Design Rep                     FLSA Status:  Non-Exempt plus commission

Department:  Cabinet Sales                                      Reports to:  VP of Business Development

Summary: Cabinet Sales & Design Rep is responsible for serving Zeeland Lumber’s customers.  Its purpose is to design, promote, price, and sell cabinets, countertops, and other building products to existing and new clients.  It will include meeting with walk-in customers, talking with phone-in customers, and occasional job-site visits.  Participate and contribute to company goals and strategic plan.

Essential Duties and Responsibilities:

  • Greeting customers as they enter our showroom
  • Writing up / quoting walk-in and phone-in customers’ orders
  • Assisting customers with pricing, product and delivery status information
  • Engaging in customers’ projects
    • Asking questions to qualify customer needs
    • Cabinet and countertop quoting using 20/20 software, blue-prints and/or other information given by customers
    • Identify product brand and specs. with customers
    • Returning project quotes in a timely manner (based on customer need)
    • Jobsite visits and measures as needed
    • Following up on customer requests and possible orders
  • Network with internal departments (trusses, windows, doors, trim, roofing, siding, ZCS, etc.) to actively promote, provide quotes, and present work to customers.
  • Continual responsibility of being a cooperative resource to customers and fellow employees
  • Pricing responsibility on special order products—gross margin accountability
  • Commit to continual education and training on product and sales development.
  • Able to resolve problems and conflicts in a professional manner and in a timely fashion for customer satisfaction.
  • Working knowledge and everyday use of technology including but not limited to 20/20, email, phones, internet, MS Word, MS Excel, BisTrack, & ADP
  • Attend HBA events or other sales and networking events as necessary or assigned.
  • Reach established sales goals as set by management
  • General knowledge on all of Zeeland Lumber’s products

Qualifications / Requirements

  • Energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.
  • Product knowledge, building industry knowledge, and ability to perform material take-off on projects.
  • Willing to work from any of our locations.
  • Ability to learn and grow as industry changes.
  • Outstanding interpersonal and communication skills.
  • Strong analytical and cognitive skills.
  • Commitment to company values.

Education / Training / Experience

  • Preferable interior design degree
  • Two years interior design experience
  • Two years experience in sales in related field
  • Proficient in 2020 cabinetry design software

Reporting to this Position:    No direct reports

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Physical Demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear.  The employee must occasionally lift and/or move up to 40 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  1. Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level in the work environment is usually minimal.

Summary:

The above is a list of activities routinely performed by this position and includes the essential functions an individual must perform for the position.  The above list is not all inclusive and the President reserves the right to add and/or remove any job duties as deemed necessary at any time.  The employee is expected to adhere to all company policies and to act as a role model in the adherence of policies.

Now Hiring: Service & Parts Coordinator

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Location: Zeeland, MI

Job Title:   Service & Parts Coordinator        FLSA Status:    Non-Exempt

Department:  Window / Exterior Door        Reports to:     Specialty Product Sales Coordinator

Summary: Service & Parts Coordinator is responsible for serving Zeeland Lumber’s customers in service and parts coordination.  Its purpose is to enhance sales and service in the windows, exterior doors, and cabinet departments.  It will include meeting with walk-in customers and talking with phone-in customers.

Essential Duties and Responsibilities:

  • Accurately enter quotes and orders with all information needed to ensure successful interaction with operations.
  • Receive and process incoming internal parts orders. Notify co-workers of the receipt of the parts and when necessary, schedule the service appointment in which parts are to be installed
  • Collect and process payments for window/door service calls
  • Maintain an accurate inventory of window service parts; reporting this data to outside suppliers as requested
  • Maintain an accurate inventory of select window and exterior door stock items
  • Greeting customers as they enter our office/showroom
  • Writing up walk-in and phone-in customers’ orders
  • Assisting customers with product, delivery, and service status information
  • Coordinate installations & perform scheduling and paperwork for installed overhead garage doors & window service.
  • Assist with scheduling work crews to meet customer’s schedule, and coordinating the material/labor.
  • Engaging in customers’ projects
    • Asking questions to qualify customer needs
    • Identify product brand and specs. with customers
    • Returning project information in a timely manner (based on customer need)
    • Following up on customer requests and possible orders
  • Continual responsibility of being a cooperative resource to customers and fellow employees

Qualifications / Requirements

  • Excellent time management including but not limited to excellent organizational skills, detail oriented, manage multiple priorities, work logically and systematically, etc.
  • Working knowledge and everyday use of technology including but not limited to email, phones, internet, MS Word, MS Excel, BisTrack, WMS, & ADP
  • Problem solving skills and the ability to offer creative solutions.
  • Flexibility and the ability to manage change.
  • Excellent listening skills and interpersonal communication skills.
  • Positive attitude to continued learning and continual improvement.

Education / Training / Experience

  • High School degree a minimum
  • Experience in the Building Industry
  • Knowledge of blueprints

Success Factors

Personal characteristics/behavior that contribute to the ability to do your job well:

  • Respect for employees, customers, vendors and management.
  • Respect for the Organization and its information
  • Willingness to serve the customer
  • Teamwork mentality
  • Product & building industry knowledge.

Reporting to this Position:    None

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Physical Demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear.  The employee must occasionally lift and/or move up to 15 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  1. Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level in the work environment is usually minimal.

Most of the job will be performed within the office environment, specifically at a desk and on the showroom floor.  There will be occasional need to go to the warehouse and actual job-sites for deliveries or customer sales calls.

Summary:

The above is a list of activities routinely performed by this position and includes the essential functions an individual must perform for the position.  The above list is not all inclusive and the Specialty Product Sales Coordinator reserves the right to add and/or remove any job duties as deemed necessary at any time.  The employee is expected to adhere to all company policies and to act as a role model in the adherence of policies.